Your Safety is our Top Priority

What We Are Doing

As the Coronavirus (COVID-19) continues to adversely affect our community, for the health and safety of our patients and our staff, we have implemented several protocols for different symptoms that you may be experiencing. Please do not neglect your heath out of fear, we want you to feel comfortable about receiving healthcare. Several options are now offered, including phone consults, telehealth/virtual visits and in-office visits.

  • We strive to keep the main office a “safe” zone; all patients are screened via phone with a series of questions and we are taking temperatures in the lobby prior to entering the waiting area. Additionally:
    • Staff temperatures are taken and recorded 3 times each day.
    • We have implemented social distancing within our waiting area by limiting available seating.
    • All surfaces are sanitized several times throughout each day.
  • All patients with respiratory symptoms will be seen via drive-thru protocol. This allows a provider and nurse to do an office visit from your vehicle. We also have a tent set up outside if the provider needs to do a more detailed exam or treatment.
  • We are testing for COVID-19. This testing is limited to a 1 hour period each day and limited also to only the drive-thru protocol.

About Telehealth/Virtual Visits

Telehealth, using your home computer, laptop, tablet or smartphone with a camera and secure internet connection, is at this time the preferred method to conduct a visit with your provider.

This is appropriate to evaluate mild and most moderate illnesses, management on ongoing conditions like high blood pressure and diabetes, medication refills that require visits, Medicare annual wellness visits, and follow-ups.

Many insurance companies are covering telehealth visits during the pandemic, including BCBS, Aetna, Cigna, United Healthcare, Medicare and Medicaid. We recommend you check with your insurance carrier for further details.

Find out more about this new offering at Generations by visiting our Telehealth Appointments page or our Telehealth FAQ list

Other Resources

More information can be found from these sources, among others:

  • For local news updates and guidance, see the Wake County COVID-19 page.
  • Statewide views can be found on the North Carolina DHHS page.
  • An even broader perspective is available from the U.S. Centers for Disease Control.



We thank you for your cooperation and understanding as we work to keep both you and our staff healthy.